Q&A
- What time can I check-in or check-out?
- Check-in is from 5pm to 2am. Check-out is until 10am.
- May I leave my luggage before check-in / after check-out?
- Yes, we can keep your luggage before check-in day and after check-out day (until 5pm). But we don't keep your expensive goods and raw food.
- Can I smoke in your hotel?
- Smoking is prohibited.
- Can you send my luggage?
- Yes, we can send your luggage. once, you received your luggage then you can make the payment yourself.And we don't keep expensive goods and raw food.
- What time is curfew in your hotel?
- The main entrance is closed at 12am. If you return after that, you must use the card key to unlock the door and enter the hotel.
- In case of staying more 2 days, I need check-out every day?
- No need to check-out every day. Only one time. Please note that cleaning of the room will take place from 10:00 to 17:00.
- Can I extend my check-out time?
- If you want to extend your stay, there is an extra charge of ¥1000 per an hour. (family room and group room ¥3000 per an hour) If your check out time exceeds 12pm, there is an extra charge of one day.
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